Subscription and Cancellation terms

1. To subscribe to the Service, you should place the order.
2. There are provided several subscription plans on the Site. Subscription plans depend on your device, the number of features, which you may choose, and a subscription period.
3. You are allowed to have several subscriptions under the same account.
4. You have to buy one subscription for each target device, unless you have bought a subscription that allows to use the Service simultaneously on several target devices.
5. While placing the order, you should complete the Billing Information and the Payment Method by providing your personal information.
6. Following the purchase of the Software, your credentials (login and password) will be sent to your email so you could access your Account/Control Panel.
7. We strongly advise you to download your private encryption key from the Control Panel or send it to the email indicated in your subscription. Save it or memorize it in case you need to reset your password or restore access to your account and subscription(s).
8. If you lose your private key, you will not able to reset a password or recover your access to your Account or subscription(s), and we will not able to help you with the access (data) recovering in this case, because we don’t store and remember private keys of users.
9. You may choose the subscription plans of the following duration – 1, 3, 6, or 12 Subscription months. 12-months subscription consists of 366 calendar days.
10. You are aware that you may use a client part of the Software for more than one target device when purchasing the subscription plan, but you have to reinstall it from the current device to the new one, unless you have bought a subscription that allows to use the Service simultaneously on several target devices.
11. To avoid any disruption, the subscription you selected will automatically be extended for a successive renewal period of the same duration and at the original, not discounted, price.
12. During a subscription payment you can purchase additional services. Payment price and conditions depend on chosen Services.
13. You understand and agree, that we are not liable for consequences of services rendered. In case the target device is harmed due to services rendered, we will not be liable for such harm.
14. Subscription automatically renews unless auto-renewal is turned off at least 24-hours before the end of the current subscription plan. We can charge you for the future payment subscription, if you didn’t turn off automatic renewal, even if the Software was temporarily unavailable due to technical reasons. There will be a special button to cancel automatic renewal during the payment execution on the Site. The renewal price for a new Subscription period may be vary from initial Subscription price due to a discount cancellation. After your payment will be done successful, we will send you a confirmation letter via e-mail with an indication of an initial and renewal price. If you don’t agree with a renewal price, you have to cancel automatic renewal in the Control Panel.
15. In case you didn’t turn off automatic renewal, you will be charged for the next subscription period at the start of the next period. You can cancel a subscription through the Control Panel or with assistance of our support team through Live Chat or e-mail. You understand and confirm that if you forget to disable auto-renewal for new subscription period, it will not be a reason for a refund. In case you are not disabling the auto-renewal for your order, you will be charged for the next subscription period. To unsubscribe, you need to contact the support team.
16. You may never use another user’s account without permission. When creating your account, you must provide accurate and complete information.
17. You are solely responsible for the activity that occurs from your account and must keep your account password secure.
18. You may not share or transfer any account. You may not disclose your password to anyone else.
19. You must notify us immediately of any breach of security or unauthorized use of your account or if you believe that an account password may have been compromised.
20. We will not be liable for any losses caused by any unauthorized use of your account.
21. You may interact with the SpyX Services through your Account/Control Panel by changing settings that are made available to you.
22. You are responsible for all activities that occur under your Account.
23. You agree not to create or access an account using a false identity or information, or on behalf of someone other than yourself.
24. You agree not to create an account or use the SpyX Services if your Account has previously been removed by us, or if you have previously been banned from the SpyX Services.
25. You have the right to deactivate any account of yours at any time. You may deactivate any account registered to your name by following the instructions on the Site.
26. If you voluntarily terminate an account or allow that account to lapse, you may reactivate that account at any time through the Control Panel on the Site. Accounts terminated by us for any type of abuse, including without limitation a violation of these ToU, may not be reactivated for any reason. Upon any termination or suspension of the SpyX Services, the monitoring of all devices on which the Software is installed shall cease. Any information you have submitted on the Site or that which is related to your account may no longer be accessed by you.
27. In case you forgot your password to the Account, you may restore access with your private encryption key.
28. We may propose and resale third-parties’ products (software, mobile application, etc.). You may buy it with or separate of main subscriptions. Terms and conditions, privacy matters, license agreement, etc., that are related to using such third-parties’ products will be provided by such third-parties and you can find it via links, specified on appropriate pages of Website. You aware, that SpyX is not responsible for such third-parties’ products and your using of such products is only your sole responsibility, even if we recommend it. If you have any questions about third-parties’ products, its usage, problems with installing, error fixing, etc., you should send your request to an appropriate provider. SpyX doesn’t assist in matters on how to install and how to use these products, however, you may get necessary information from the appropriate provider. Under your request we will provide you urgent contact data. For billing and other financial matters, you have to get in touch with us via e-mail service@spyx.com or Live Chat. For getting and installing third-parties’ products, you have to follow instructions that you will receive after you make a payment. These instructions will appear on the Website and/or will be sent by e-mail.